This page is for reporting an incorrectly charged cleaning or damage fee.
If you have other trip related issues, please click on the most relevant link below:
In order for riders to enjoy safe and comfortable rides, driver partners maintain clean vehicles. Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills while in a driver partner’s vehicle.
Our specialist team assess every charge on a case by case basis by verifying accurate photos, detailed reports of the mess which match the photos, and trip details to ensure we are charging the right rider for the mess.
If you were charged a cleaning / damage fee that is inaccurate or unfair, please share the details with us on this page.