فهم طريقة عمل تقييمات المشاوير

• Your overall driver rating is based on the average of your most recent 500 trips
• A single trip rating has a minor effect on your overall rating
• If a rider rates you poorly due to factors beyond your control, such as pricing or the number of pickups, it won’t count against your overall rating

Boosting your rating: Tips from top drivers

To consistently earn 5-star ratings, follow these driver tips:

• Keep vehicles clean, well-maintained, and scent-free
• Ask riders about a preferred route to a destination
• Keep the conversation polite, professional, and respectful
• Dress professionally
• Open vehicle doors for riders
• Consider providing extras like bottled water, snacks, gum, mints, and cell phone chargers
• Help with luggage and bags when it’s safe to do so

Feedback for improvement

Every week, you’ll receive a review with ratings and comments from riders. Use this feedback to understand the experience you’re providing and where you can improve.