How do I rent a Lime vehicle?

Locating

To locate a scooter or bike:

  1. Go to the Uber app.
  2. Select Services.
  3. Select 2-Wheels.
  4. From the map, tap on any scooter or bike icon to see the walking distance from your current location.

Unlocking

Once you have located a Lime vehicle, unlock it by scanning the QR code or entering the plate number.

  • If you encounter difficulties scanning the QR code, turn on your flashlight while scanning
  • If the app prompts an error code or “Under maintenance” message, that vehicle is likely in-use or the Lime team is on the way to retrieve it
    • Please try another nearby vehicle

Note: The bicycles will require you to unlock the vehicle lock to begin riding. If you experience difficulty unlocking the bike, try rolling the bike forward or backward a few inches to release tension off the locking pin.

Getting Started

To start your scooter ride:

  1. Place one foot firmly on the baseboard and use your other foot to push off against the ground a few times.
  2. Once you’ve gained some speed, press on the throttle near your right thumb to accelerate.
  3. Familiarize yourself with the throttle and squeeze the hand brake to slow down when needed.

To start your bike trip:

Simply start pedaling. The e-assist will engage when you begin to pedal.

For your safety and the safety of others, please make sure you park in designated areas.

Parking

  • When using Lime, please park your vehicle outside of the main pedestrian walkway
  • Do not park in locations that are not permitted, which include, but are not limited to:
    • Wheelchair ramps
    • The middle of bike or pedestrian pathways
    • Hospital entrances
    • Fire stations
    • Inside gated communities
    • No Parking Zones (may be met with fines)

Locking

To lock your scooter:

Park it and tap Lock on your app to end your trip.

The parking pins that appear on the map are preferred parking spaces and function as a parking guide for Lime riders.

To lock your bike:

  1. Insert the locking pin into the holster on the rear wheel fender.
  2. After the lock registers, your app will prompt you to end the trip. If you do not end the trip, the trip will end automatically in 60 seconds.

If you have additional questions or concerns, you can contact Lime.

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