To minimize the need for tracking calls, we recommend using one or more of our automated tracking solutions. Options include the Uber Freight app, an ELD, aggregator or EDI. While there may still be occasional reasons for us to reach out, these tools can significantly decrease the frequency of calls. Our team may request updates starting 6 hours before the pickup start.
The Visibility team will need to contact you when crucial information is missing. You can help reduce the frequency of these calls by proactively providing the necessary details immediately after booking and throughout the transport of your load:
When automated tracking is working properly, we don’t expect to call drivers or dispatchers to obtain tracking updates. However, if real-time location data is not working properly or if there are non-tracking issues regarding a load, Uber Freight may still call to confirm necessary load details or ask about other matters.