All POS providers that work with Uber Eats know to escalate to the Uber Eats tech support team for any issue that needs additional help.
Need help in the meantime?
As a quick, interim solution, you can try to manually enter orders in your POS system. If you are unable to access your tablet to see these orders or if you do not have a tablet onsite, you can use the web or mobile versions of the restaurant dashboard shown below.
If you would like to use the web-version of the restaurant dashboard, log in here.
If you have the restaurant dashboard login and would like to try out the app, you can download it here: iOS | Android