Order and Delivery FAQs

How do I pay for Dashboard deliveries?

Dashboard deliveries will be billed to you daily in a single invoice for all trips taken via the credit or debit card you provide.

How far can I deliver items?

We currently support a maximum delivery radius of 10 miles in serviceable locations.

How do I check an order’s status?

1. Navigate to the Deliveries tab of the Dashboard.
2. Select the order to view the delivery status.

How does tipping work?

You can manually add a tip for the delivery person when a delivery is requested within the Dashboard. The tip will be charged to the card you provided, but you can charge this to your customer as you wish. Tips are highly recommended to incentivize delivery people as well as to ensure a high order acceptance rate and speedy pickup.

Note: If your customer has added a tip for the delivery person, you must pass on that gratuity to the delivery person by manually inputting the tipped amount in the Dashboard.

How can I deliver age-restricted items?

You’re required to mark items as age-restricted to ensure the order proceeds through our ID-check flow.

Indicate if your order contains age-restricted items (such as alcohol), which will trigger additional proof-of-delivery checks at drop-off. The app will prompt delivery partners to perform actions such as asking for ID and signatures, sobriety check, taking pictures, and scanning barcodes.

Note: Alcohol deliveries cannot be completed if a customer cannot provide a valid ID, appears intoxicated, or is unavailable to accept the delivery. If the alcohol delivery can’t be completed, the delivery person will be prompted to return the items to the store.

How can customers track their deliveries?

When you submit a Dashboard order, an SMS flow is initiated notifying your customer of order status via text messages. You can opt-out of enabling SMS notifications, and customers always have the option to opt-out of receiving SMS notifications as well.

Do I have to pay for return orders?

If you designate a delivery as return-eligible and the delivery is unable to be completed, you will be charged the same cost of the initial delivery.

Technical FAQs

What browsers are compatible with my Dashboard?

You can use the following web-browsers to access the Uber Direct Dashboard:

• Microsoft Edge
• Chrome
• Safari
• Firefox

We do not recommend accessing your Dashboard using Internet Explorer. Please make sure you are using the most updated version of your internet browser at all times. The Uber Direct Dashboard is not mobile-friendly at this time.

How do I reset my Dashboard login information?

Your login will be the email address you signed up with. To reset your password, enter your login email, and select Forgot Password via https://direct.uber.com/.

You will be asked to submit an email address associated with your account to receive instructions to reset your password.

How do I locate an order in my Dashboard?

1. Navigate to Deliveries and select the correct time frame (Past, Today, or Future).
2. Select a date range.
3. Enter your manifest ID or order number.
4. Select Search to find the order.

How do I find my internal order ID and Uber Order ID number?

To get your internal order ID, follow these steps:

1. Navigate to the Deliveries tab and click the order you want.
2. The internal order ID is found at the end of the tracking URL (after “orderUuid=”).

To get your Uber Order ID, follow these steps:

1. Navigate to the Deliveries tab and click on the order you want.
2. For an ongoing (in progress) order, find the order ID at the end of the External Tracking URL (the last five characters are the Uber Order ID).
3. For completed orders, find the Uber Order ID at the top of the Order detail screen (beneath the delivery fee). The Uber Order ID will be five characters.