Required documents and security deposit

Generally, you will need the following documents:

• A valid driver’s license in your name. If your driver’s license is in a language that uses a different alphabet or characters, it’s a good idea to also carry an International Driving Permit (IDP) alongside your original license.
• A credit card in your name for payment and security deposit.
• Any additional identification or documentation specified by the rental company.

For exact requirements on documents and accepted payment methods, please check your supplier’s Terms & Conditions.

The security deposit is a standard practice in the car rental industry to protect both the rental company and the renter. It serves as a form of insurance in case of any unforeseen incidents during the rental period, such as damage to the vehicle or violations of rental terms. The deposit helps cover potential repair costs, fuel charges, or unpaid fines.

The exact amount of the security deposit can vary depending on the rental company and the type of vehicle you choose, but it is usually around USD 1,000. Please be aware that rental companies typically accept physical credit or debit cards for the deposit, and some may only accept Visa or Mastercard. It’s essential to review the terms and conditions before booking to ensure you have the appropriate payment method. Rest assured, the deposit is refundable, provided there are no issues at the end of your rental agreement.

I have an issue with my document and/or selfie for a car rental

In order to pass the verification requirements, you’ll need to take a picture of a physical driver’s license as well as take a live-selfie. Any picture of a digital copy of a driver’s license or selfie will not be accepted.

If your document was rejected, please try submitting again ensuring the photo of the document meets the following requirements:

• Government issued US Driver’s License - outside US IDs, Passports and State IDs are not accepted
• Good lighting
• Not blurry
• Clearly allows us to see:
  • Your name
  • Date of birth
  • ID number
  • And expiration date
• No alterations, photos of a photo, or photoshopped images

If your selfie was rejected, please try submitting again ensuring your photo meets the following requirements: * No hats or sunglasses (eyeglasses and religious garments are allowed) * Full face and top of shoulders * Good lighting * Not blurry * Only one person in the photo * Face is centered in the frame and directly facing the camera * No filters, photos of a photo, or photoshopped images

If you believe your document and/or selfie is valid and you are still encountering errors in the app, please reach out to us for further support.