Improving your trip rating

We know that sometimes things happen on a trip that you can’t control, and that can affect how riders rate you. Keep in mind:

• One ride won’t make or break your rating: Your overall rating is an average of the last 500 trips you’ve completed, so a single rating won’t have a significant impact
• Certain issues are excluded: If a rider’s negative rating is due to issues like “too many pickups,” fare price, or technical problems with the app, it won’t count against your overall rating

Tips for a 5-star experience

To consistently earn great ratings, top drivers recommend:

• Maintain a clean, odor-free, and well-kept vehicle
• Be friendly and greet riders with a smile
• Check with riders about their preferred route
• Use GPS when the rider doesn’t have a preferred route
• Engage in polite, professional, and respectful conversation
• Dress in a professional manner
• Offer to open vehicle doors for riders
• Consider providing extras like bottled water, snacks, gum, mints, or cell phone chargers
• Assist with luggage and bags when it’s safe.

Learning from feedback

You’ll get a weekly review with ratings and comments from riders. Use this feedback to understand the experiences you’re providing and where you can improve.