If you need to delay an order pick up, you can do so ONLY if a delivery partner has NOT yet been dispatched.
To delay an order pick up, open your Restaurant Dashboard and follow these steps:
1. Find the order and tap it to open the order details
2. Tap the question mark in the top right corner of the order
3. Tap "DELAY ORDER"
4. Adjust to the amount of additional time needed
Batching increases efficiency and occurs when a restaurant receives 2 or more orders from customers in the same area or who are along the same delivery route.
For more help with your restaurant dashboard, please visit: