Total refunds are deducted directly from restaurant payouts. This information is reflected in your Uber Eats Weekly Pay Statement email within 1-2 weeks.
If you think an order error adjustment on your Uber Eats Weekly Pay Statement is incorrect, select "ISSUE WITH UBER EATS WEEKLY PAY STATEMENT" below.
Note that every order error adjustment is evaluated on a case-by-case basis.
Multiple factors are considered and we have measures in place to protect against potentially fraudulent customer or delivery partner reports.
To ensure order accuracy, top Restaurant partners recommend:
- Logging into Restaurant Manager to ensure your menu is current and customizations are correct
- Checking off items on a printed receipt to confirm the contents in the bag are accurate
- Sealing each bag when an order is complete
- Writing the five digit order number on the bag
- If there are multiple bags, numbering them ("1 of 2" and then "2 of 2", etc)
- Double-checking during hand-off to ensure every bag gets picked up by the correct delivery partner