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What if we didn't receive a payment?

If you did not receive a deposit as expected, perform the following steps below:

Log in to your Restaurant Manager:
1. Navigate to your Restaurant Manager - restaurant.uber.com - from a computer
2. Sign in with your username, password and PIN
3. Select "Payments" from the left hand menu

Have you input your bank details?

Missing bank account information could be preventing payments from depositing. To add your bank details for the first time, scroll down to "Bank Account Details" on the Payments page in your Restaurant Manager and select the "Add" button. Fill out your bank details and hit "Submit."

Do your bank details need to be updated?

If there is an error (ie. account has been closed, typo in the bank account number) with the bank details you've submitted, payments may be prevented from depositing. In the Payments tab of your Restaurant Manager, scroll down to "Bank Account Details". If there is an issue with your account, you will see a red error message, "Payment details are invalid."

Have you updated or set up your bank details within the past week?

This can cause a slight delay in payments if you have missed the current week's automatic payment deadline.

Are you new to Uber Eats and have recently had the startup Activation Fee applied?

You may have a temporary negative balance due to the Activation Fee. The Activation Fee is a one-time, non-refundable startup fee that covers the cost of initial account set up, including but not limited to the tablet rental, photoshoot, account support, welcome kit and menu creation. The Activation Fee is deducted one month after your first order on the platform. The fee is taken only from the sales you make on the platform and never withdrawn from your bank account. Once your sales cover the full amount of the fee, you will begin receiving payments again.

When are Uber Eats payments typically deposited?

The Uber Eats pay period runs from 12 AM on Monday until 12 AM on Monday of the following week, with deposits initiating on Mondays. From here, it typically takes 1 - 2 days for banks to process payments so you should receive deposits by the middle of each week. If you have recently updated your bank information or inputted it for the first time, it can take an additional week for payments to post.

If you need to correct / update any Uber Eats account info, click below
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To contact support, visit the link below.