A few things to note before contacting us:
If your package hasn’t been delivered yet, you can call or message the Driver in the app
Drivers are free to cancel your request for any reason, including, for example, if your package was too heavy, too large for their vehicle, not packaged securely, or contained a prohibited item
If the person receiving the package wasn’t available, the Driver may try to contact you in the app to resolve the issue or coordinate a return
Sometimes, when drivers are unable to connect with the customers, they might leave packages with Security at the residence. Please check with your security if your package has been delivered there
If your trip is still in progress, please update the drop-off address on the app to help the Driver deliver the package back to you
Uber is not responsible for any damages caused to the package during delivery
Uber also does not maintain insurance for packages