Ratings allow us to ensure a great experience for both riders and drivers. We take ratings very seriously; drivers with low ratings may lose access to the Uber app.
RATE YOUR DRIVER
In the app at the end of each trip, or at the bottom of your emailed receipt, you'll be able to rate your driver from 1 to 5 stars. You can also provide specific feedback about the trip or your driver from a list of common issues.
Certain issues (fare amount, app issues, inconvenient pool matches etc.) are not your driver's fault, so when they are selected as the reasons for a low rating, the trip will not count toward your driver's overall rating.
Note: A driver's overall rating is an average of his or her last 500 completed trips. They'll never see the specific rating you give.
Having trouble choosing a rating for your driver? Here are a few tips:
- Most riders provide a 5-Star rating unless there was a specific issue with the trip
- If we see a 1-Star rating, it typically means that there is a serious problem with a driver