Route Share FAQ

WHAT IS ROUTE SHARE?

Route Share is a new shared rides product that operates on fixed routes and schedules with designated pick-up and drop-off locations. It offers an optimized route with minimal detours, allowing you to save money by walking a short distance before and after your trip.

You can reserve (one seat per booking up to seven days in advance through the Uber app.

Fares are fixed based on the route, and payment must be made via the Uber App. Cash payments are not accepted, and boarding is only possible with a prior reservation.

HOW TO SCHEDULE A ROUTE SHARE RIDE

1. Make sure you are using the latest version of the Uber app.
2. Enter your destination, select the Route Share option, review your fare, select your preferred pick-up timing and then select Request.
3. Wait a few minutes to see your trip details. You’ll see the information about your trip in the app: driver information and pickup spot. At this point, your seat has been reserved. You can track it on the way to your pickup spot.
4. Walk to the pickup spot you see on the map and make sure you arrive before your bus gets to the pickup spot. The driver will only wait 2 minutes at the pickup spot.
5. When you get closer to your destination, we’ll find the best drop-off spot that is close to your final destination and works for the route you are on. You’ll see walking directions to your final destination in the app.
6. Enjoy your ride!

CAN I PRE-BOOK?

Yes, you can pre-book any time from one week before the requested time and date. You also have the option of booking more than one bus throughout the whole week.

Why don’t I see the vehicle view except in the district? You can’t see the product unless you are in the vicinity of the route. As routes start being activated in other districts, you’ll begin seeing the view.

HOW MANY SEATS CAN I BOOK?

Route Share riders can only request a single seat for a given ride, this is to make sure we have room for other riders who may join your trip.