If you're having issues using a voucher, double check that you've done the following:
- Claimed the voucher. Click the link in the email you received to redeem your voucher and add it to your account.
- Requested a qualifying ride. Check the details of the voucher through the original "Accept Voucher" link.
- Used your personal ride profile. Vouchers won't work on a business profile.
- Have the latest version of the Uber app. You can either update your app or uninstall and then reinstall it from the App Store or Google Play Store. If your app is updated, try force stopping and restarting the app.