If you’re experiencing one of the following scenarios please contact Turo Support here, as Uber representatives won’t be able to assist with them at this time:

• Host cancellations
• Host/vehicle quality and behavior
• Concerns with vehicle pickup or dropoff
• Billing/invoice concerns for payments made through Turo

Below are the most common reasons users reach out to support about Turo on Uber bookings. Please review them to see if they help provide a quicker resolution, and feel free to contact us using the field at the bottom of this page.

I haven’t seen the promotion/Uber Cash apply to my account yet

Promotions and Uber Cash are typically applied to your account within 7 days after the rental car was returned. If it’s been less than 7 days, the cashback should show up in the next few days. If you believe there have been any errors in applying promotions to your account, or if you have additional questions about the promotions, please contact us below.

I lost an item in my Turo

We’re sorry to hear you lost an item in your rental car. To retrieve a missing item, you’ll need to contact the supplier (Turo and/or the host) directly and they can assist you with locating your lost items. You can also navigate to the Turo Help Center page and follow the steps there for reporting and coordinating the return of your lost item.

I need to dispute additional charges that I saw on my final invoice

We’re sorry to hear that the charges on your final invoice weren’t as expected. Turo will be best suited to assist you in understanding the charges and the final invoice. You can find the supplier contact information in the FAQs on your reservation page or on your final invoice. You can also navigate to the Turo Help Center page for further assistance.