How do cash payments work?
Accepting cash as a form of payment from Users represents a great opportunity for Drivers, as well as more travel requests for your fleet.
Cash trips have a small difference compared to trips with digital payment method (credit / debit cards). With this option, at the end of each trip, the application will show the Driver the amount in cash that must be received from the User. For their part, Users will pay cash directly to the Driver, instead of being charged through the application.
Tip: You can learn more about how cash trips work in this link.
It is very important that you, as a Fleet Partner, know how cash trips work since they can generate negative balances in the earnings of your Drivers and, therefore, debts in your fleet.
Below we share all the necessary information to carry out a solid administration of the balance of your fleet.
Why do cash trips generate pending amounts?
All the rates of the trips made through the Uber application (regardless of the payment method), are mainly made up of 3 concepts / items:
Driver Earnings
They are the earnings generated on the trip from the travel rate, dynamic rates, cancellation fees or extras granted by the Users.
What is paid to Uber / Payment to Uber
This concept includes the Service Fee paid by the Driver for the use of the application and the Application Fee paid by the User, which is used to cover security, regulatory and operational costs, as well as insurance in all trips.
What is paid to a third party / Payments to third parties
They are the taxes on the User rate, the earnings of the Partners and the Service Tax, which must be transferred to the corresponding tax institution in your country.
When a trip is completed with the cash payment method, the Driver receives the User’s final fare instantly. Therefore, you will receive, in addition to your earnings, the amounts corresponding to what is paid to Uber (which includes the Service Fee and Application Fee) and what is paid to a third party (tax on the Service Fee). Which you, as a Fleet Partner, must deliver to Uber. The detail of these concepts is found in the lower section of each travel receipt.
To facilitate this for the Driver, and for you as a Fleet Partner, we have created a process for trips with digital payment (credit or debit card) to cover the pending amounts for the application fee, Service Fee and tax on the Fee. of Service that the Driver receives in cash from the User.
That is to say: if the Drivers of your fleet complete more trips in cash than with digital payment during a week, it is likely that you could have a negative earnings balance and therefore, generate a debit in your Uber account.
Remember that the debts of the fleet are the responsibility of the Fleet Partner. So having a clear agreement with your Driver about handling cash is crucial for good management.
Know the balance of your fleet
Knowing if your Fleet Partner account in the Uber app has a debit is very simple. You just need to go to wallet.uber.com with your Uber account. If the amount in the “Balance” section is negative, it means that your account has a debit.
It is important that you know the balance of each of the Driving Partners of your fleet to understand where the debt comes from. You can do it by following these steps:
Remember to reach an agreement with the Drivers linked to your fleet for the collection and payment of the debits from their account as soon as possible. This way you will prevent the debit in your Fleet Partner account from continuing to grow. The debts generated by each Driver are reflected in the total balance of your fleet. Keeping your account debt free ensures that your fleet can complete trips without inconvenience.
How to pay a debt?
Changing your balance from negative to positive is important so that your account remains active and Drivers linked to your fleet can complete trips without problems.
But don’t worry, paying a pending amount is very simple. Just follow the steps below:
1. Check your email notifications.
Every time your fleet exceeds the amount of debts allowed in your city (that needs to be covered as soon as possible to avoid inconveniences in your account), Uber will send you an email or a notification within the Driver application (if you are a Partner who also drives) indicating the amount of the debt, the days available to cover it and how to make your payment.
Remember that once you have made your payment, it can take up to 72 hours for it to be processed and reflected in your balance. We recommend that you stay up to date on your payments so that your fleet can complete trips without problems.
2. Check your balance at wallet.uber.com.
If you didn’t receive an email or notification within the Driver app (if you’re a Driver), but you want to pay an outstanding balance to prevent inconvenience to your account, you can do so by following these steps:
-Go to wallet.uber.com and click on “Make Payment”.
-Choose the amount you want to pay. It can be the minimum amount (required for your account to remain active) or the total amount owed.
-Choose the payment method of your choice and settle the debt.
You can also make the payment of your debts from the Driver application:
-Select the button in the upper left corner.
-Check your balance in the “Wallet” section.
-Make the payment.