What to do when you arrive for delivery
When you get to the delivery address, the app will show any special drop-off instructions from the customer, such as intercom codes or floor numbers.
If the customer isn’t there or the address isn’t clear:
- Use the Driver app to contact them
- If there’s no response, leave a voicemail or send a message through the app
How to contact the customer in the app
- Tap Trip Details
- Select the Phone/Message icon next to the customer’s name
- Choose Phone Call or Message
If you can’t reach the customer:
- Follow the app’s instructions to cancel the delivery
- Wait for the timer to expire, then proceed with your next delivery
If you can’t complete a delivery:
Follow the in-app steps to ensure you receive compensation for your attempt.