- I gave the wrong order to the customer
It may happen that you accidentally give the wrong order to the customer, especially when you have multiple orders to complete. To avoid this, please check the order number before picking up or delivering orders. If a customer contacts you through the app because of this issue, guide them to use the Help section in the app to ask for assistance.
- Spilled drink/food
We always encourage delivery partners to check the order at the restaurant before leaving to ensure the order is properly secured. We understand that in some cases, the order is already sealed and cannot be checked.
If a customer refuses an order, please cancel the order choosing the most appropriate reason. The customer will not pay for the order in this case. To let us investigate the order and decide on your delivery fee, you will need to contact support once the order is cancelled.
If you have already delivered the order, don’t worry: the customer can always reach out to us in-app and we will provide them with assistance.
- Accidentally ended trip
If you accidentally ended the trip by mistake, please reach out to our Uber Eats support team through the chat here.