If a rider made a mess inside your vehicle during a trip that requires professional cleaning, you can let us know and we’ll review the incident. Cleaning Fee requests must be submitted within 3 calendar days of the trip where the mess was made.
In some cases, we may be able to charge the rider a Cleaning Fee, which will be paid directly to you.
When submitting your report, please include:
If a rider damaged your vehicle excessively (beyond a typical mess or normal wear and tear), you can let us know in this help article.