Using Uber Freight Shipping

How do I reach customer support?

You can contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237. The Uber Freight Support team is available 24 hours a day, 7 days a week.

How do I update my email notification settings?

  1. Go to the upper right corner of the Uber Freight Shipping platform and click on your name.
  2. Select Settings to open the notifications preferences panel.

Note: You can also enable Track lane prices on the Create Shipment page to receive an email when prices change, and to find the best times to book. Navigate to Price Tracking Settings under Settings to select the lanes you wish to receive email notifications about.

Why am I receiving messages from multiple parties in my communications with Uber Freight?

Uber Freight’s teams are set up to provide the best service possible for scheduling and individual load needs. Your inquiry may be escalated to different members of our teams who can best handle your request. The Support teams work closely together as we strive to provide proactive customer service and improve wait times.

To contact customer service, please reach us by email at shipper-support@uber.com or by phone at 877-289-8237.

How do I add a new user to my account?

Email shipper-support@uber.com or call us at 877-289-8237 with the name and email address of the new user. You’ll also need to verify account information with one of the following: DUNS#, billing address, or AP contact.

What should I do if I forget my password?

On the Uber Freight Shipping platform login, click on Forgot Password and follow the instructions, or go directly to t.uber.com/shipperpassword to reset your password.

If you need further assistance, please reach us by email at shipper-support@uber.com or by phone at 877-289-8237.

What is Uber Freight’s cancellation policy?

A load can be canceled without penalty if it is more than 24 hours from pickup. If a load is canceled within 24 hours of pickup and a carrier has been assigned, a TONU will be charged to the shipper.

To check if your load has a carrier assigned, visit the Dashboard page on the Uber Freight Shipping platform. If you need to cancel the shipment, cancel through the dashboard. If you are having issues with cancelling, email shipper-support@uber.com.

Note: TONU means “truck order not used.” This fee is charged if a carrier is assigned and a modification is made to the load or cancelled within 24 hours of pickup.

For more information on TONU rates, view Uber Freight’s accessorial policy.

How do I book an LTL (less than truckload) or partial shipments on the Uber Freight Shipping platform?

  1. Go to the Create Shipment tab.
  2. At the top right of the page, select Create LTL shipment.

If you do not see the Create LTL shipment option in the Create Shipment tab, please reach out to ltl-uf@uber.com.

How do I cancel a FTL shipment?

  1. Log into the Uber Freight Shipping platform.
  2. Select the shipment you’d like to cancel. This will open the load details page.
  3. Choose Edit
  4. Select Cancel shipment.
  5. Select or enter the reason for cancellation.

Note: The option to cancel a shipment through the Uber Freight Shipping platform is only available until the load is picked up by the carrier. To cancel a load, all load information must be completed and the load must be in “Available” status. Otherwise, the “cancel” option will not be available. If you’re unable to cancel your load on the Uber Freight Shipping platform, please contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237.

How do I cancel a LTL shipment?

Please email ltl-uf@uber.com for assistance.

How can I edit my existing FTL shipment?

If you’re no longer able to edit your existing shipment in the Uber Freight Shipping platform, please contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237.

How can I edit my existing LTL shipment?

Please email ltl-uf@uber.com for assistance.

How can I download the full shipment information from the Uber Freight Shipping platform?

  1. Go to the upper right corner of the Uber Freight Shipping platform and click on your name.
  2. Click on “Download Shipments” to download the Excel worksheet containing all your shipment information.

Why can’t I track a specific shipment on the dashboard?

The majority of our shipments have GPS tracking or information logged by Uber Freight’s tracking team. However, sometimes we’re unable to provide tracking on certain shipments. In such situations, please email shipper-support@uber.com for assistance.

What do the different shades of blue on the “Select shipment dates” page mean?

The dates highlighted in blue on the quotation page indicate which days are the cheapest to ship. Darker shades of blue indicate better pricing.

How do I lock in a rate for a lane?

The Uber Freight Shipping platform allows you to lock in a rate on a lane.

  1. Go to the “Create Shipment” tab.
  2. Go to the section labeled “Lanes with locked rates”.
  3. View active lanes with locked rates and add any additional lanes you’re interested in.

How can I generate bulk quotes?

  1. Go to the “Create Shipment” tab.
  2. At the top right of the page, click on “Get bulk quotes”.
  3. You’ll be able to download an Excel template and upload a list of as many as 50 shipments for quoting.

Who should I contact if my account has been suspended or blocked?

Send an email to AR-Freight@uber.com. Someone will reach out to you within 2 to 3 business days.

How do I refer someone to the platform?

  1. Go to the Dashboard page on the Uber Freight Shipping platform.
  2. On the left side of the screen, under your list of shipments, there is an invite option to refer a friend to Uber Freight.
  3. Select “Send invite” and you’ll be prompted to enter your referral’s information.

For more information about Uber Freight Shipping, check out these pages: Uber Freight Shipping invoice and payment information, Uber Freight Shipping FAQ, and Uber Freight Shipping coverage and claims.

Can I add multiple items to a LTL load?

Yes. On the Create LTL shipment page, you can add multiple items to a single shipment by hitting the Create new item button.

Do I need to select liftgate if I already selected residential delivery as accessorial?

If liftgate is required, make sure to select it in addition to residential delivery.

Can I upload an address book to the Uber Freight Shipping platform for LTL?

The Uber Freight Shipping platform will automatically save addresses you’ve used over time when creating shipments.

Can I search for a past shipment using any of the reference numbers entered into the reference section, or only using the BOL number?

You can search for past shipments using either the Customer Reference Number or UF Number.

What should I put for freight class if I am shipping a LTL shipment with a mixed pallet?

Please add each commodity onto the pallet with the weight, dimensions, and class of each item on the pallet if possible. Otherwise, you can always pick the highest class.