Change of ownership FAQs

If your location is changing ownership, please notify Uber by completing this webform.

This is the most effective way to request a change of ownership.

Please complete all the requested fields of the webform. Otherwise, there may be delays in processing your request.

How long does the change of ownership process take?

Generally, the process takes less than 10 days to be completed.

However, the process time can be longer in certain circumstances. These include if there are multiple locations, the webform is incomplete, or the location owners don’t provide the information or signed documentation requested by Uber Eats Support.

What if I’m a new owner and the prior owner isn’t available to assist with the process?

If the original owner (“selling party”) is no longer available or incapacitated to approve the change of ownership to the new owner (“buying party”), Uber Eats reserves the right to terminate the contract with the previous owner.

How will Uber Eats Support contact me?

Uber Eats Support uses email for general communications and uses the application DocuSign to collect sensitive account information and bank information and to sign contracts or addendums.

Please be advised that Uber Eats Support will never ask you for your password, login information, or current bank account information via email or phone. Merchants should not share any of their personal information (including passwords) over the phone, and beware of suspicious emails that may be fraudulent.

Scammers may also use fake websites disguised as legitimate sites. Always double check that the Uber email domain is accurate, it should have @uber.com in the email address.

What if I also need to update my bank account information?

Your bank information will be updated as one of the last steps in the change of ownership process.

Once Uber Eats Support reviews and verifies the information provided and the new contracts are signed and validated, then Uber Eats Support will reach out to you to have your bank and tax information updated in Uber Eats Manager.

How will I know when the change of ownership process is complete?

Uber Eats Support will reach out to the new owner via email to confirm the change of ownership was successfully completed.

Please keep this change of ownership confirmation email for your records.