If your app is not accepting orders, the most likely cause is that the app is logged on at a time that is not within your typical operating hours with Uber Eats.
To check this:
- Double check you are logged in within store’s operating hours.
- If you are, reboot the iPad by holding down the circular home button and the side power button at the same time for five seconds.
- Then reconnect to the wifi and log back into the Uber Eats app with your username and password.
Uber Eats Orders may also automatically pause incoming orders.
This can happen for two reasons:
- Multiple orders in a row go unaccepted
- Your acceptance time is longer than usual, resulting in customers canceling orders
If you are unable to accept orders after checking your menu hours and rebooting your iPad, please contact support at restaurants@uber.com.
For more on this, or to check if your currently paused, click here.