Sometimes your bank may incorrectly flag an Uber transaction as fraudulent and cause all orders to be wrongly rejected. Your bank will likely contact you to disclose this. If this happens, please follow the steps below.
If swapping out your credit card does not solve the issue, please reach out to your bank directly, as they may be blocking transactions.
Note that these transactions will come from Uber Eats - the bank should be able to unblock the domain to recognize our service as legitimate transactions.
Orders may be rejected for a variety of reasons, but these are the main causes and solutions:
This error may appear if you’re already logged into the Dashboard in a different window or tab from a different account. Please ensure that Dashboard is closed in all other windows and tabs, then refresh the page.
This access error appears for three main reasons: