To use your voucher, please ensure your account has a valid personal payment method. This ensures any fare exceeding the voucher value can be covered. If you need help updating a payment method see this article.
Ensure that the trip is on a personal profile. If not, you can refer to this help page to switch the trip profile.
You may also refer to this article for additional questions on using vouchers.
If you still have an issue applying your voucher, contact us using the form below.
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