This section is for reporting cases where your driver asks you to take a trip outside of the Uber platform, that is, the driver-partner asked you to cancel the trip booked in the Uber app and take the trip directly, outside the app.
If the trip was booked through the app, but you had to pay outside the app, go to I have an issue paying with PIX in a cash trip.
For other issues regarding the trip price, access My driver took a poor route.