Tips to receive your order smoothly

Registration and setup

Delivery address：Please enter your complete address including building name and your room number correctly. Delivery person would easily find the destination If you write down any specific information in “additional details” like there is a building which has a similar name or the entrance is characteristic.

Pin location：In case your address is not recognized in the Uber Eats app, you can pin the building entrance on the map in “Address Info”. You can zoom in the map by pinching it out.

Phone number：The delivery person will contact you via the phone number you registered. Please make sure the number is active. Your phone number will not be visible to the delivery person.

Push notification：Please allow the Uber Eats app to send you notifications about your orders. The app will notify you about your orders’ progress and arrival. If you can’t get notifications, please follow these steps in the Uber Eats app:

1. Tap “Account” at the bottom of the screen
2. Choose “Push notifications” after tapping “Communication”
3. Ensure “Reminders” is checked

Order and Pickup

Leave at door：To avoid a wrong delivery, please fill out detailed explanation in the “Instructions for delivery person” in the option of picking up the order. Pick up your order immediately once you have been notified that it has completed.

Meet at door：The delivery person will contact and wait for you when they can’t find or reach you. They will cancel your order if they can’t receive a response from you for a certain time. Please make sure you can check notifications from the Uber Eats app when your order is in progress.

Cash order：To avoid any confusion, exact change would be appreciated. You can’t choose “leave at door” for cash order. Uber doesn’t take any responsibility when you directly give instructions to a delivery person to leave at door.

Contact the delivery person

You can directly contact the delivery person if you need to change the delivery address after placing an order, or if you think the delivery person may have forgotten to deliver the item, in order to receive the item. *They cannot respond while driving.

During delivery：Tap the “phone” icon on the status of your order and choose a phone call or messaging.

After delivery：You can contact the delivery person for 15 minutes after completing the delivery.

1. Tap “Orders” at the bottom of the screen.
2. Choose the order and tap “Get help”.
3. Tap “Contact ‘delivery person’s name’ ”

Problems

In case any problems occur, please follow the steps below to contact our support.

1. Tap “Orders” at the bottom of the screen.
2. Choose the order and tap “Get help”.
3. Choose the item from the menu.