Single sign-on (SSO) based login

Single sign-on (SSO) is a mechanism that allows users to access multiple applications using a single set of credentials. Instead of having separate login credentials for each application, users can log in once and access all authorized applications seamlessly with SSO.

Uber now supports SSO for administrators and coordinators to access the Uber for Business dashboard. Enterprise companies find SSO to provide a range of benefits that suit their needs, including:

  • Centrally controlled authentication that companies prefer for security reasons
  • A global standard for enterprise access
  • Smooth login experience
  • Separates business and personal accounts
  • SSO-enabled accounts are automatically linked to the organization

Supported identity providers:

  • Okta
  • Azure AD
  • Ping Identity
  • PingFederate
  • OneLogin

Sign-up experience for administrators and coordinators

After an organization is enabled for administrator or coordinator SSO, there are 2 sign-up flows for business account creation depending on circumstance:

  1. If the user’s work email is available and hasn’t been used to create an Uber account before, a business account will be created for them with SSO settings. The user will receive a welcome email, log in through IDP (Okta, Onelogin, Azure AD, PingFederate, Ping Identity) using SSO, and review and accept the Terms and Conditions for the new business account (only once). They’ll then land on the Uber for Business dashboard.
  2. If the user already has an Uber account with their work email, they’ll be prompted to choose between 2 options to create a business account:
  • Update their current Uber account’s email address to a personal one for personal use, freeing up the work email to be used for a new business account. A business account will be auto-created with the work email and will have SSO enabled. The administrator or coordinator will log in through IDP using SSO and review and accept the Terms and Conditions for the new business account (only once). They’ll then land on the Uber for Business dashboard.
  • Transfer the existing Uber account to a business account. Once confirmed, the administrator or coordinator can use the Uber for Business login page and log in via SSO. They’ll then land on the Uber for Business dashboard. (They can also create a new Uber account for personal use with a personal email address.)

Converting a current Uber account to a business account means that the account will be managed by the organization. The organization can access all activity and data on the account, including details of all Uber trips and order history. Converting the account to a business account is irreversible and should be at the individual user’s sole discretion.

Notes about business accounts

  • A business account is an account managed by an organization and solely used for business purposes. It’s separate from personal accounts and organizations can activate features such as single sign-on, password reset, and two-factor authentication.
  • When an administrator or coordinator leaves the organization, their account access is automatically revoked upon removal from the organization’s IDP.
  • All trip data taken through a business account will be available to the organization even if the administrator or coordinator leaves.
  • Administrators and coordinators can contact Uber support for any past data from their business account if needed in the future.
  • Currently, regular trips or meals cannot be accessed using the Uber app through a business account. However, we are in the process of imminent enhancements that will enable the same for SSO-enabled admins