With upfront pricing, you will see an exact amount that will be paid to you once the trip has been completed, subject to certain exceptions. Upfront price will remain unless the following situations happen:
The rider updates their trip with new details, such as a new stop or a new destination, a new mid-trip price will be generated OR
If there is a significant deviation on the trip, the upfront price/mid-trip price will not apply and the trip payment will be calculated based on the actual time and distance travelled.
If the final destination is more than 1 mile away from the expected destination in a straight line (not distance travelled)
If a detour is taken and the trip is both further and slower than estimated
If the trip is much slower in duration than estimated (e.g. due to traffic or long stops)
For details of the situations in which the trip payment will be based on the actual time and distance travelled instead of Upfront Pricing and the thresholds that apply, please see below:
If you feel that the trip payment has not been calculated properly, please let us know by following the link below.
Please note, we can only adjust a trip provided an issue has been reported within 3 business days of the trip end time.