Disputing Menu Markup metrics

Your menu markup score is one of the areas that contribute to your Uber Eats success score. It reflects how closely your delivery prices on Uber Eats align with your in-store prices.

This percentage is calculated using publicly available menus or the in-store menu you’ve previously shared. If you believe your menu markup score is incorrect, you can request a review by uploading a valid in-store menu. Here’s how to do it:

Submit Your In-Store Menu Through Uber Eats Manager

The fastest way to review your markup score is to upload your current in-store menu directly in Uber Eats Manager. To complete this process, follow these steps:

1. Log in to Uber Eats Manager using your username and password.
2. Click the Performance tab, then Success Score, then select Menu Markup.
3. Click “Submit” on the “Upload in-store menu” tile and upload a high-quality photo(s) or file(s) in JPG, PNG, or PDF format.
4. Make sure your photo/file meets the following requirements:

a. File type: JPG, PNG, or PDF.

b. Maximum size: 10 MB.

c. Minimum resolution: 320 pixels (width and height).

1. If you manage multiple locations, select the stores this menu applies to.
2. Choose the corresponding Uber Eats menu categories and click Submit.
3. You’ll see a confirmation message: “Files Uploaded Successfully.”

Once submitted, our team will review your menu. Processing may take up to 14 business days. When complete, your updated menu markup score will be reflected in Uber Eats Manager. If the menu is successfully processed, you will not be able to complete another upload for 60 days.

Contact Support for Help Uploading Your Menu

If you’re having trouble submitting your menu on your own, we’re here to help. Reach out to our support team and provide a copy of your in-store menu (JPG, PNG, or PDF, under 10MB). An agent will upload and process the file on your behalf. Please note that this method may take longer than uploading the menu yourself.

Please contact us below for further assistance.

Tips for a Smooth Upload * Make sure your menu includes clearly listed prices for the items available on Uber Eats. * Double-check that the file is not blurry or missing information. * If your pricing varies by location, upload separate menus per location and specify which stores each file applies to.