About Kaga Rideshare service

Kaga Rideshare service started in Kaga City, Ishikawa Prefecture on March 12, 2024.

What is Kaga Rideshare?

In the ridesharing service in Kaga, transportation is provided by drivers with first-class licenses who belong to the municipality or NPO in their privately owned vehicles. Uber provides a platform that connects municipalities or NPOs (and its drivers) with riders.

Municipality, NPO, etc. may outsource transportation services to drivers who are independent contractors to the extent permitted by law.

How to request a Kaga Rideshare trip?

Please follow the directions below to request the trip via Uber app.

  1. Tap “Service” of the app
  2. Tap “Request Trip”
  3. Enter your drop-off location in the app
  4. Tap “Kaga Rideshare”
  5. Confirm the pickup location by adjusting the pin
  6. Tap “CONFIRM” and complete the request process if you agree with the notes

What areas are covered by Kaga Rideshare?

Please note that the areas where Kaga Rideshare is available vary depending on the time of day, and the service won’t be shown on the app if the request is created outside of the area or / and business hours.

Business hours

  • 7:00 a.m. ~ 11:00 p.m.

Area

  • Pick-up area: Major tourist attractions in Kaga City
  • Drop-off area: All areas of Kaga City and Komatsu Airport

How much is the fare and how to pay?

Pricing

Upfront Pricing

Note

  • Upfront prices are calculated using the expected distance of the trip.
  • Even for Upfront Pricing, you may be charged a different rate than the Upfront Price. (Please see here for the details.)
  • The fare includes a booking fee (160 JPY before 10:00 p.m. and 192 JPY after 10:00 p.m.).
  • Late-night / early-morning extra charge will be applied if the beginning to the end of the ride is between 10:00 p.m. ~ 5: 00 a.m.

Payment method

  • In-app payment only

What is the cancellation policy for Kaga Rideshare?

The following cancellation fee might be charged.

  • When a rider cancels a trip 5 minutes after a driver accepts the trip request: 400 JPY
  • When a rider doesn’t show up for the trip 5 minutes after arriving at the pick-up point and cancels the trip: 400 JPY

Please see here for the details about cancellation policy.

Will the toll fee be charged separately?

Yes, toll fees will be charged to the rider separately.

If the highway is used during the trip, the additional fare will be charged after the trip is completed (The Upfront Price does not include the toll fee).

Can I add multiple stops?

Yes, you can add multiple stops when requesting a trip /during a trip. There are 2 ways to add or update additional stops.

When requesting a trip:

  1. Open the Uber app and tap the “Where To?” box
  2. Tap “+” to add additional stops
  3. Tap “COMPLETE” to continue

During the trip:

  1. Scroll up on the home screen during the trip and tap the section [add or edit]
  2. Tap “+” to add additional stops
  3. Confirm the stop(s) you entered and tap “Continue”
  4. Tap “Confirm” to reflect your stop(s) on your trip

To remove a stop, tap the “X” next to it.

Note about the additional stops

  • Stops will be made in the order they’re added. Please check before adding stops.
  • You can add up to 5 additional stops.
  • Remember to keep each stop under 3 minutes.
  • Please see here for the details about adding multiple stops.
  • If you add stops after the trip has started, you may be charged a different rate than the Upfront Price.

Where can I report when I feel a driver’s attitude or driving is inappropriate?

Kaga Rideshare is operated by drivers who have taken a safety course from taxi companies. However, if you felt unsafe during a trip, please contact us through this help page.

When making an inquiry, please provide as much detailed information as possible to ensure prompt support.

How can I apply the disability discount to the trip?

Please notify the driver during the trip about your wish to apply disability discount.

To adjust the fare, please contact support and let us know after completing your trip that you informed the driver of the disability discount.

Please refer here for the details on discounts for people with disabilities.

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