Your order may be taking longer than expected because we are experiencing high demand.
On the order screen you can see the estimated and the maximum delivery time. This range includes an estimate of the preparation time of the Restaurant and the route of the delivery.
If the maximum delivery time has been exceeded, please contact us, otherwise, we recommend you wait so that we can provide you with the best possible support.
If your order has already been picked up, you can speak directly to your Delivery Partner by returning to the status screen and clicking the phone icon in the top right corner.
If your order is canceled by the Delivery Partner or the Restaurant, you will not be charged.
Rest assured that we are working to avoid these cases as much as possible.
If you were charged a cancellation fee, please visit the following article:
If the food is damaged, visit the following article: