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When a trip request is canceled or the rider doesn't arrive at the pickup location, you may be paid a cancellation fee.

Cancellation policy for most trips:
Your time is valuable. When a rider cancels more than 2 minutes after you've accepted their trip, you'll be paid either the standard cancellation fee or the actual time and distance you spent driving towards the pickup - whichever amount is more.

You'll be eligible for a cancellation fee when:
- Your rider cancels more than 2 minutes after you accept their trip and you are making progress toward their pickup.
- Your rider doesn't arrive at the pickup location within 5 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.

On a Pool trip, you'll be eligible for a cancellation fee when:
- Your rider cancels more than 60 seconds after you accept their Pool trip and you are making progress toward their pickup.
- Your rider doesn't arrive at the pickup location within 2 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.

Cancellation policy for Uber Black and SUV trips:
When a rider cancels more than 5 minutes after you've accepted their trip, you'll be paid the standard cancellation.

You'll be eligible for a cancellation fee when:
- Your rider cancels more than 5 minutes after you accept their trip and you are making progress toward their pickup
- Your rider doesn't arrive at the pickup location within 15 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.

The fine print:
Fee amounts vary by trip type (UberX, UberPool, UberBlack etc) and city and are detailed at partners.uber.com under fares. In certain instances, you may receive a cancellation fee within the rider grace period if your rider has cancelled multiple times in a row. You'll also see your cancellation fee in your trip history and payment statement.

Time and distance based cancellation fees will only accrue when you're off-trip (no rider in your vehicle) and heading to a pickup. These time & distance based cancellation fees apply to most trip types except Uber Black and SUV.

Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.

When you arrive at the rider's pickup location you'll see a countdown timer at the bottom of your app. If the timer hits zero and your rider is still not at the pickup location, you are eligible for a cancellation fee.

Cancellation fees will appear on your payment statement. Fee amounts vary by vehicle class and city.

Please note that the Uber Fee applies to the cancellation fee.

If you think that a cancellation fee should have been charged but was not, please let us know the details below.
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