Adding a delegate to your business profile

Riders with a business profile on their app can delegate access to the business profile to other designated Uber users. Delegates can remotely request rides on the rider’s behalf and manage post-trip support requests in the app. Both the rider and delegate receive in-app notifications, can track the trip in real-time, and get email copies of past trip details and receipts.

Delegate profiles are a good solution for busy riders who need help managing their travel schedules, such as executive assistants (delegate) supporting executives (rider) within their organization.

Delegate profiles are available:

• Exclusively for rides
• Only for business profiles (not personal profiles)

As a rider, to add a delegate for a business profile that’s linked to an Uber for Business travel program:

1. Open your Wallet in the app and go to Ride Profiles.
2. Find the business profile associated with your organization and select Add a delegate to your profile.
3. Select Add a delegate.
4. Read and confirm the Terms of Service.
5. Enter the business email of the user you want to add. This user must have an email address with your organization and have an active Uber account that’s also linked to the Uber for Business travel program of your organization.

Delegates will receive an invite email and push notification, and your business profile will be automatically added to their Wallet.

As a rider, to add a delegate for a business profile that’s not linked to an Uber for Business travel program:

1. Open your Wallet in the app and go to Ride Profiles
2. Find the relevant business profile and select Add a delegate to your profile.
3. Select Add a delegate.
4. Read and confirm the Terms of Service.
5. Fill out the name and phone number of the user you want to add. This user must have an active Uber account.

Delegates will receive an invite email and push notification, and your business profile will be automatically added to their Wallet.

Other ways to add a delegate

Users can self-onboard and request to be a delegate for someone else, like their manager:

1. Navigate to Account and select Wallet
2. Under the Shared with you header in rides profile, select Manage business rides for others
3. Enter the business email or phone number of the user you want to become a delegate for
4. If prompted, select the correct business profile
5. Select Confirm > Send Request

The contact (rider) will receive a notification if someone requests to be their delegate. They can review the delegate’s information and then choose to accept or decline the request. If the request is accepted, the user will need to select a business profile (if applicable) and agree to the Terms of Service before the delegate is added.

A request can also be declined by dismissing the invite or sending a fraud report by selecting I don’t know this person. This will prevent the user from sending another invite in the future.

Payment methods

Debit cards and credit cards are the only accepted payment methods for trips requested on your behalf by a delegate. Delegates can’t change the payment method once a trip is requested. To update the payment method, for a trip that has concluded, the rider must contact us directly.

All requests placed by delegates use the default payment method associated with the rider’s business profile. Delegates can’t access the rider’s full payment details. They can only view the last 4 digits of the card and can’t make any changes to the payment method.

If your delegate requests a trip in which the charges exceed your organization’s spending limit, if any, the overage will be charged to your secondary payment method on your business profile.

Delegates can request trips for riders in certain markets and locations only. Check the app for availability.

Delegation Terms of Service

For reference, these are the Delegation Terms of Service that you agreed to when adding your delegate.

By sharing access to your business profile, you agree that:

• The delegate can charge rides only to any credit or debit card on your business profile, including any amounts above your organization’s spending limit. They can request, change, and cancel rides on your behalf.
• The delegate can access trip details and receipts for all rides on your business profile, including your real-time trip location. The delegate cannot access trip details & receipts for rides you requested yourself.
• You’ll obtain permission to share the delegate’s personal information with Uber and your organization.
• You’re responsible for all delegate activity on your business profile and you remain subject to Uber’s general Terms of Use.
• You may remove the delegate at any time in your profile settings.
• Your delegate won’t be able to request trips for you in certain markets or locations. They’ll see a message in the app when trying to request in an unavailable location.

When agreeing to the Delegation Terms of Service, you also acknowledge the Privacy Notice.