WHAT IS PREMIUM RESERVE?
Premium Reserve is a new Scheduled Rides option that you will have the option to receive trips if you are eligible for premium products like Berline and Van trips. This will give you the opportunity to accept trips scheduled up to seven days in advance, so you can better plan your trips.
HOW DO I ENABLE IT?
To start to receive these requests, you will need to accept the reservation policy by tapping on "Reservations" from the menu in the driver app. Once you accept, you will be able to view reservation requests and upcoming trips under the "Reservations" option.
HOW CAN I PREPARE?
These scheduled rides will require high reliability from you. Here are some ways you can prepare:
Go online at least one hour ahead of the scheduled pick-up time or your trip will be reassigned.
During this hour, you will only receive ride requests that are heading in the direction of your reserved ride.
Arrive at the pick-up location 15 minutes in advance of the scheduled pick-up time. You will be paid for your time, which will include the time you are waiting, and you will still get paid if a rider does not show up.
Only accept Reserve trips that you know you can complete.
HOW WILL CANCELLATIONS WORK?
If something comes up and you need to cancel, do so at least 60 minutes before the trip. This gives the rider time to get matched with a new driver.
Be online at least 60 minutes before the trip. This lets us know that you’re planning to keep the reservation. If you’re not online at least 60 minutes before the trip, the reservation may be offered to another driver.
Note that accepting trips without the aim of completing them might undermine Uber’s marketplace experience for you (Drivers) and Riders. Repeated failure to adhere to the policy may result in the loss of access to the Reservations.
ARE THERE ANY OTHER FEATURES INCLUDED?
There will be a section, which includes two tabs under the "Reservations" option in your app, Requests and Accepted. Both tabs will be organized by date and time, and will include these details:
- Date
- Pick-up/ Drop-off locations
- Estimated duration of the trip
- Upfront Price
You will also be able to view if the Rider added you as a favorite driver. After Reserve trips, riders can add their driver as a favorite driver, which allows them to be matched with the driver(s) again when requesting future Reserve rides.
* Please note the Favourite Driver feature is available in certain markets only.
You will receive a push notification on your device 1 hour and 15 minutes before your pick-up time with a reminder of when you should be online. If a trip was scheduled at least 24 hours in advance, you will receive a notification for a reservation reminder 12 hours before the pick-up time. If you are offline on the app, you will only receive push notifications during the hours of 6am-10pm.
HOW DO I OPT OUT?
You can choose to opt-out of reservations trips by declining the reservation policy in the driver app, this won't affect your acceptance rate.