The answer depends on whether a delivery partner is assigned to the order.
Check if you have additional orders pending: * 3 or more orders: contact Uber support - our team will guide you through the next steps. * Less than 3 orders: please hang tight! A delivery partner should be dispatched shortly.
NOTE: Sometimes delivery partners are delayed by extenuating circumstances like heavy traffic. However, if we see a pattern of missed pickups that are NOT caused by external factors, we re-evaluate their status on Uber Eats.
You’ll still be paid for orders that are cancelled by customers or unfulfilled due to a lack of available delivery partners. To check payment status, login to your Uber Eats Orders and follow these steps: