Jeg modtager ikke e-mail-, sms- eller push-meddelelser

Vi forstår, hvor frustrerende det kan være, når du ikke kan logge på eller udføre en bestemt handling i appen, fordi du ikke har modtaget kodebekræftelsen eller push-meddelelser. Dette sker normalt, når du har konfigureret totrinsgodkendelse eller ændret dine kommunikationspræferencer.

Du kan finde trin til at hjælpe dig med dette i følgende artikler:

Issues receiving SMS messages

If you’re having issues receiving SMS messages, make sure:

• You’re in an area with good cell reception;
• Your phone number stored in the Uber app matches your current phone number.

Issues receiving email messages or push notifications

• Check your spam inbox as sometimes Uber emails can accidentally be stored there;
• Review if your Uber email matches your default email;
• Check if Uber is allowed to send notifications in the operating system (iOS or Android settings);
• Review the email subscription settings in the Communication hub.

Your Account Info can be updated through the Uber App or website. Instructions are available here, If you need further assistance related to your personal ‌data and to contact ‌Uber Data Protection Officer (DPO), click here.

If you’re still having issues receiving messages or Uber notifications, fill out the form below and we’ll be in touch to help. We ask that you give us some additional info so we can confirm your identity. This helps us keep your account secure.

Uber may retain this information, and other elements of this interaction, in accordance with our Privacy Notice and Terms of Use. If you’d like to understand more about privacy at Uber, please visit our Privacy Center.