Der er en opkrævning på min konto, jeg ikke kan genkende

Hvis du opdager en ukendt opkrævning fra Uber på dit kreditkort eller din bankkonto, bedes du gennemgå disse oplysninger.

ER DET EN AFVENTENDE BETALING?

Når du vælger en tur eller anden service via Uber, kan der blive opkrævet et midlertidigt beløb på din betalingsmetode. Det hjælper med at bekræfte, at din betalingsmetode er gyldig, og det annulleres automatisk, så snart der er fuld dækning for beløbet.

Du vil muligvis se et reserveret beløb, hvis du for nylig har tilføjet en ny betalingsmetode, eller hvis det er længe siden, du har brugt Uber.

Hvis du mener, at det er en anden type opkrævning, kan du få flere oplysninger ved at følge næste link.

I was charged before taking a trip

IS A FRIEND OR FAMILY MEMBER USING YOUR ACCOUNT?

Check with them if you can. They may recognize the charge you're seeing.

HAVE YOU ORDER ON UBER EATS OR REQUESTED AN UBER FLASH DELIVERY?

To check your payment history on Uber Eats, open the app and click on "Orders".

If you want to check your shipping history with Uber Flash, open the Uber app, click on the menu and select "Your trips".

IS THERE A CANCELLATION FEE? If you believe you were charged a cancellation fee by mistake, go to your travel history and select the one in question. Once selected, choose "Review my cancellation fee" for us to help you. If you believe that the cancellation fee is incorrect, follow this link:

HOW TO REVIEW A CANCELLATION FEE

If you still don't recognize the charge you can share the details on this page. We'll review it and get back to you. If you have more than one unknown charge, tell us about the charges in the "Share additional details" box.