Account Deactivation

Why was your account deactivated?

Accounts can be deactivated for a variety of reasons, including, but not limited to, Violation of Terms and Conditions, Fraudulent Activity, Inactivity, Security Concerns, Account Requirement Issues.

Know more by visiting “Understanding why driver partners and delivery people lose account access”

What can you do if my account has been deactivated?

If you believe your account was deactivated in error, or if you wish to request reactivation, you can follow our deactivation review process:

• Contact Support: Reach out to our support team through the form you received from your email. Provide your account details and any relevant information concerning your case.
• Review Process: Once your request is received, it will be reviewed by our Deactivation Review Centre. The review process typically takes between 5-7 business days, depending on the complexity of the case.
• Outcome Notification: After reviewing your case, we will notify you via email about the outcome. If your account is reactivated, any necessary steps you need to take to secure your account will be included.

How can you avoid future deactivation?

To avoid future deactivations, please ensure that you: Understand and comply with our Terms of Service and Community Guidelines

• Keep your contact information and payment details up to date
• Maintain regular activity on your account and ensure it has no unauthorised use