We have a host of information available on our help centre at help.uber.com, and within the partner app by going to 'Account' and then 'Help'.
From there, you can find a number of articles to answer frequently asked questions. Many articles also allow you to reach out to us directly if you have any further questions or concerns.
If you submit a question through one of our articles, it will go through to our support team who operate 24/7. They will look into your query and aim to get back to you within 24 hours. This reply will come back to you as an email and also through a push notification through your app. You can reply to this email/notification if you have further questions.
All your previous support correspondence will remain in your app, so you can easily find the answers to previous questions you have asked.
You can also contact our support via phone.
If this feature is available in your app, you will be able to contact us by following these steps:
- Tap the menu button (three lines) on the top left corner
- Tap the question mark icon in the upper right corner of the screen
- Scroll to the 'Support' section of the Help center and tap 'Call Support'
Or directly by calling our phone number (+27 10 500 2149).