I didn’t get reimbursed on Order and Pay or Shop and Pay orders

To get reimbursed, you’ll need to provide a clear image of the valid and itemized receipt from the store.

Valid receipt

A valid receipt should be a clear image and captured in all four angles to include all receipt details when uploading it.

Itemized receipt

An itemized receipt should have:

• The name of the store
• The date of service
• The items purchased
• The amount paid for each item
• The tax
• The payment method (last 4 digits of card number)

If you’ve already submitted a photo of the receipt for reimbursement, it may take 24-48 hours for the reimbursement to process.

After the receipt is approved, your reimbursement will appear in the Trip payment section of the app.

If you have not received your reimbursement within 5-7 business days of submitting the receipt, let us know here.