Contact the customer for parking information at their address. Ask the customer if they are willing to meet you outside. If you can’t locate the address after contacting the customer, cancel the order in the app. This won’t affect your cancellation rate.
Ask the customer for delivery instructions. Leave the order at the door, building entryway, or with a doorman. This doesn’t apply to orders with alcohol/restricted items requiring age verification. Use the app to attach a photo or leave a note for the customer with dropoff details
Customer instructions are located below their name. Leave the order at the door if requested, except for alcohol/restricted items requiring age verification. If you face issues taking a photo in-app, you can skip the photo and mark the order as delivered.
If the customer is unreachable, leave the order at the door, entryway, or with reception, except for alcohol/restricted items. Leave a note with dropoff details. Once you’ve left the order, update the status in the app.
Your payment will be automatically updated for additional mileage if you deliver to a new address. Feel free to cancel the order instead.