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How do I know if a rider has an emotional support animal?

If you are not sure whether the animal is a service animal, you may ask the rider the following questions:

1. Is the animal required because of a disability?

2. What work or task has the animal been trained to perform?

If a rider states that the animal they are traveling with is their emotional support animal, or states the animal is not required because of a disability or has not been trained to perform tasks related to a disability, then you may complete or decline the trip at your own discretion.

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