Canceling or changing an existing Turo reservation

If your Turo reservation is still pending and it’s been less that 60 minutes since you placed the booking, you’ll be able to cancel in the Uber app by following these steps:

1. Find your reservations in the Uber app and open it
2. Scroll down and select Cancel Reservation
3. Select a cancellation reason when prompted
4. Confirm your cancellation

You should get a confirmation email indicating that your Turo on Uber reservation was canceled.

However, if you don’t see the Cancel Reservation button your reservation may already be confirmed by Turo. In those cases, you’ll need to reach out to Turo Support for further assistance with canceling your reservation. Since they handle post-booking issues they can guide you on topics like how to modify or cancel your reservation, and they can also help connect you to the Turo host if needed.

You can head to our About Turo on Uber page for more detailed information about Turo on Uber. And if you don’t want to use Turo on Uber and you’d rather rent a traditional Self-Pickup (at the rental counter) or Car Delivery, please consider checking out the Rentals by Uber section of our Help Center.