My invoices were not issued

Make sure that this information is entered as it is on your tax status statement in your Uber tax profile including zip code and tax regime, because without them, it will not be possible to emit your invoices.

If you have questions about your tax profile, please refer to the following article:

FAQs about my tax profile

If you have problems generating your invoices, try the following:

1. Verify that you have registered your tax data correctly in your chosen tax profile (Business or Personal).
2. Verify that the trip you wish to invoice has been made in Mexican territory.
3. To generate the invoice, the trip must have been fully paid. In other words, there must not be any pending amounts or chargebacks.
4. Please note that promotional codes or “Uber credits” cannot be invoiced.

To request an invoice, follow the steps below:

1. Log in to riders.uber.com/trips
2. Click on the “Trips” section.
3. Click on the “View details” button for the trip you wish to invoice.
4. Then, click on the “Get Invoice” button.

See more information in our blog.

If you still have problems with these tips, please share with us the details of the trips you wish to invoice and we will happily assist you with your request.

Please add the amount and date of the missing travel invoices:

Invoice 1:

Invoice 2:

Invoice 3:

Invoice 4:

Invoice 5:

In case you require more than 5 invoices, please submit this information and then click this link again to add details for any additional invoices.