Ich kann keine Fahrt bestellen

We understand how frustrating it is to not be able to request a ride when you need it. If this happened because there are arrears, you cannot access the account, or there is no partner available, access one of the links below:

My driver stated that I did not pay for a trip that was paid for

I can’t sign in to my account

Use Uber in cities around the world

I can log into my account, but I cannot request a trip

This usually happens when your request is declined from being sent to our closest partners due to some requirements that your payment method and account should meet before moving forward.

Most of the time, an error message is displayed stating why the request was refused. By following the instructions, you may be able to attempt again. If it persists, carry out the following check:

Payment:

1. Go to “Account”.
2. Select “Wallet.
3. Confirm that the registered payment methods are still active or have an adequate balance. If you need to update them, just select the one you need or add a new payment method.

For more details, please check the page I cannot add or delete payment methods.

Account:

With payment methods verified, go to “Account” and click on your photo or symbol next to your name. Under Uber Account and Account Information, confirm if there is any recommended action for your profile.

For more details, please check the pages:

• I want to update my information
• I have problems registering my CPF

If you need live support, we kindly ask you to fill out the form below before doing so.