About the delivery request resubmission system

Beginning April 7, 2025, we will be introducing a reorder request system for delivery requests.

If a courier accepts a delivery request but does not show up at the pickup location, we will notify the courier in advance and then reissue the delivery request to another courier.

The introduction of this system will prevent delays and provide a smoother delivery environment.

If you believe that the delivery you were responsible for has been reissued due to a malfunction in the system, please contact us via the form below.

Inquiry details (required):

Applicable delivery date

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Applicable delivery time

Screenshots (min: 0, max: 1)

Email address where our support team can contact you

An automated message will be sent here to confirm this is really you. Please open it and choose “Confirm email address” to be connected with a member of our team. Writing in from