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How to improve ratings

Your weekly review shares ratings and comments from riders. This provides insight into the trip experiences you're creating.

5 star driver-partners report that riders appreciate it when they:
- keep vehicles clean, well-maintained, and scent-free
- ask riders about a preferred route to a destination
- keep the conversation polite, professional, and respectful
- dress professionally
- open vehicle doors for riders
- provide bottled water, snacks, gum, mints, and cell phone chargers
- help with luggage and bags when it's safe to do so

Since your overall rating is based on an average of up to 500 of your most recent trips, an individual trip rating will not have a significant impact on your overall rating.