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My rider was not wearing a face mask

To help protect the health and safety of everyone, we're requiring masks or face covers be worn when riding or driving on the Uber platform.

If you arrive at a pick up location and your rider is not wearing a face mask, you can explain to your rider that you are not comfortable starting the trip and then cancel it. Cancellations for these reasons will not count towards your cancellation rate and you will be eligible to receive a cancellation fee.

Please note that riders and drivers who repeatedly violate the mask policy may risk losing access to Uber.

If the rider wasn't wearing a face mask, ensure you have selected the correct trip and select what happened below.