Understanding ratings

To see your current rating in the Driver app:

  1. Tap the menu button (three lines) on the top left.
  2. Select your profile photo.
  3. Tap the rating under your name.

Rider comments are always anonymous. Ratings are confidential, so information won’t be provided around the rating given for a specific trip.

Riders will not see their updated rating until after they have rated you, so you can feel confident providing honest feedback. This ensures ratings are as fair as possible for both parties.

How ratings work

Our dual rating system allows riders and drivers to rate each other. Riders can rate their trip experience from 1 to 5 stars and have the option to provide specific feedback from a list of common issues. Riders are asked to rate every trip before they can request again.

If a trip is canceled, riders will be unable to rate the trip.

What’s an overall rating?

Your overall star rating is an average of the 500 most recent star ratings you’ve received from riders.

If a rider rates a trip less than 5 stars and selects a trip issue that is unrelated to your performance (i.e. Too many pickups, Price, Uber app), the trip will not count toward your overall rating.

Please note that no action is required in requesting the removal of individual ratings, as ratings will be automatically removed when applicable. In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request.

When you’re a new driver, you start with a perfect rating of 5 stars. Your overall rating may change frequently until you have received ratings on 100 or more trips as there will be fewer ratings to average together. As your number of rated trips grows, individual ratings have less impact on your overall rating.